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How can I log into my HubSpot account?

Introduction

Accessing your HubSpot account is essential for managing your business’s sales, marketing, and customer data efficiently. This article outlines the supported login methods, provides detailed instructions for each, and offers troubleshooting steps to resolve common issues. Please review the requirements section to ensure you have the necessary permissions and account status before attempting to log in.

Supported Login Methods

HubSpot supports several secure login methods, allowing users to access their accounts with flexibility and confidence.

1. Email Address & Password

1. Navigate to [hubspot.com/login](https://app.hubspot.com/login).
2. Enter your HubSpot user email and password.
3. Click **Log in**.

If you’ve forgotten your password, click **Forgot my password?**, enter your email address, and follow the instructions in the reset email you receive 

2. Google Login

1. On the login page, select **Sign in with Google**.
2. Enter your Google account credentials if prompted.
3. If two-factor authentication (2FA) is enabled, follow the verification steps 

3. Microsoft Login

1. Choose **Sign in with Microsoft** on the login page.
2. Authenticate using your Microsoft account email and password

4. Single Sign-On (SSO)

For portals with SSO enabled:
1. Select **Single Sign-On** on the login page.
2. Enter your company email, and you’ll be redirected to authenticate with your organization’s identity provider.
3. After successful authentication, you are directed back to HubSpot 

5. Apple ID (Mobile App)

1. Ensure your HubSpot user email and Apple ID email match.
2. Open the HubSpot mobile app.
3. Tap **Sign in with Apple**.
   - If you used “Hide my email,” ensure you use the Apple-generated email for HubSpot [SEARCH_RESULT_6] [SEARCH_RESULT_7] [SEARCH_RESULT_8].

Browser Login After Apple ID Setup:

If initial signup was with Apple ID, set a password for browser login:
1. Go to [hubspot.com/login](https://app.hubspot.com/login).
2. Click **Forgot my password?**
3. Enter your HubSpot (or Apple-generated) email to receive a reset link.
4. Set your new password and log in

6. Passkey Authentication

To set up and use passkeys:
1. In your HubSpot account, click the **Settings** icon in the top navigation.
2. Go to **General > Security**.
3. Select **Set up passkeys** and follow the prompts.
4. After setup, choose your passkey on supported devices to log in [SEARCH_RESULT_9].

Troubleshooting Login Issues

If you’re unable to access your account, please review these suggestions:

- **Account Status:** Only active customers, free users, or trial accounts can log in. If you see a message like “You have no accounts,” your account may be deactivated. Contact your account administrator if necessary 
- **Browser Support:** Ensure you’re using a browser supported by HubSpot.
- **Verification Requests:** If you’re asked for an email verification code, follow the instructions carefully. This may be separate from two-factor authentication.
- **Forgotten Password:** Use the “Forgot my password?” link to receive a reset email.
- **Network Issues:** Try logging in from a different network (e.g., mobile data). If login is successful, contact your IT administrator.
- **Clear Browser Cache/Cookies:** Sometimes clearing your cache and cookies can resolve login errors.
- **Enable Cookies:** Especially in Chrome, go to settings and allow all cookies to ensure functionality.
- **Remember Me:** Select "Remember Me" to stay logged in across devices and extensions 
- **Login Page Access:** Always use the official HubSpot login page to ensure security 
- **SSO Settings:** If you’re part of an enterprise account with SSO enforced, you must use the allowed login method(s) configured by your admin

If you’ve tried these steps and still can’t log in, contact HubSpot Support via the help form for further guidance.

Summary

HubSpot provides flexible, secure login options for a range of user scenarios. For best results, always ensure your account is active and your credentials are up to date. If you face any issues, check the troubleshooting section or contact your administrator for assistance. For ongoing support with HubSpot onboarding, integrations, or configuration, Pixel Lab is here to help.